Members Login

Search

Change Language

English French German Italian Portuguese Russian Spanish
Parking
under the building – via Budd Street entrance
Reception
up-stairs, if you require assistance or are unable to get up stairs
ourreception staff will come down stairs to you
Tram
86 Bundoora from Bourke Street, Melbourne. Tram stop in
Smith Street no: 20 
Street Map Reference
Melways ref:  2C 7E  
Hours
7:30 am – 6:00 pm Monday to Friday  (if you are unable to get
here by 6:00 pm or you get stuck in traffic please call us) 
 
 

Dealing direct over the counter 
 

Camera Clinic is a wholesale repair centre, we deal direct with the general public.

 

The reception staff will book in your equipment and issue a book-in docket. Please keep this docket as you will need number for inquires and collection.

 

For the current status on your repair or any information regarding your repair please phone: 03 9419 5247 or our request form

 


Sending the equipment in

 

Make sure the equipment is securely packed in a box. Please don't pack your equipment in a jiffy bag.

 

Equipment is booked in on the day of arrival. 

 

You will receive an SMS or e-mail advising you the equipment has been received. The job reference number and if applicable details pertaining to the payment of the quote fee. Please keep the job reference number for inquiries.                                                                                                     

 

The information we require if you send the equipment in 

 

Name

Business name

VIP number (if applicable)

Return delivery address

Contact phone numbers

E-mail address

Description of the fault

Is a quote required and warranty papers if applicable

 

Send the parcel to

56 Easey Street, Collingwood, VIC. 3066                          

Couriers and Australia Post deliver to our in-coming goods department located on the ground floor. 

 


General repair times
 
Our general turn around is approximately 10 working days providing parts are in stock. These are guide lines only; times may change due to the work load and part availability. To check the turn around times please phone 03 9419 5247  
 
Professional turn around is approximately 3 to 5 working days. Professional customer can phone ahead and pre-book in their equipment 03 9419 5247, it is flagged and prioritised when it is booked in.    
 
Nikon warranty and Leica warranty turn around is approximately 3 to 5 working days depending on the availability of spare parts.
 
VIP customers will have the 1300 VIP customer service number.
 
VIP customers are Professional Photographers that have registered as Camera Clinic VIP customer. Your equipment will be booked and prioritised for the VIP service.       

 


Quotations/Inspection
 
Our quotations/Inspections are qualified quotes/inspections inspected by a technician.     
  
Cost:  See below changes effective from the 1st July 2016
 
$49.50 (inc GST) per unit or per camera and lens combination.
An additional piece of equipment is $22.00 (inc GST)
Second body lens combination is an additional $49.50 (inc GST)
All inspections are carried out by a technician.
 
Any repair under $150.00 (inc gst) will not be quoted.  
 
Camera Clinic inspection fee price changes effective 1st July 2016

Camera Clinic’s inspection fee of $49.50 will still remain the same to inspect

One piece of equipment

               or

Body lens combination

               or

Two pieces of equipment

 

The difference now will be if one of the quoted items is refused and one accepted

1/2 the cost of the inspection fee will go towards the refused item

Any additional item is $24.75

 


Spare parts
 
Camera Clinic stock volume spare parts, however there are instances where we have to order parts for your repair requirements.
 
Our reception staff will advise if there are parts delays. We also have a recycle program in place utilising discarded equipment for salvage parts; this reduces the cost of the parts.
 

Collecting your equipment
 
Camera Clinic reception staff will send you a SMS message or phone call upon completion of your equipment. 

 


Repair warranties
 
Amateur repairs carry a 180-day warranty limited to the work carried out.
 
Professional repairs carry a 90-day warranty limited to the work carried out. 
 

Manufactures warranties
 
If your equipment is under manufactures warranty please bring in your warranty card and receipt of purchase.
 
If the equipment under manufactures warranty is inspected and found to be warranty void  e.g. impact, water or foreign substance, we will contact you with a findings report and images if applicable.
 
We will ask for your authorization to submit a quote to repair the unit. If you accept the terms and conditions and would like to proceed with the quote an inspection fee is applicable. If you choose not to have the unit quoted it will be returned at no charge - a return freight charge may be applicable.

 


Payment method
 
Visa card, Master card, American express, EFT and cash. Account customers may also pay using cheque.
 
Repairs uncollected after 180 days will be disposed of to defray repair cost.
 

Returning your equipment via a courier
 
Our dispatch centre will securely pack your equipment and clearly label the box.
 
We hold no responsibility for customers goods while in transit. We chose to use Australian Air Express and Couriers Please as our common couriers.
 
Freight is to be paid by the customer or the customer can choose their own courier company to collect their equipment.
 
Units under manufactures warranty (depending on the manufacture) return freight costs are covered by the manufacturer. Australian Air Express delivers Australia wide, general delivery time's next day or remote areas 2 to 3 working days.
 
Customer return address must be a PO Box or business address; there must be a person to sign for the parcel.    

Repair Progress
  1. Name
    Invalid Input
    Name referred to on paperwork
  2. Email
    Invalid Input
    Please enter your email
  3. Or Mobile Number
    Invalid Input
  4. Repair Number
    Invalid Input
  5. Your question
    Invalid Input
  6. I am not a robot
    Invalid Input
  7. Submit